Refund policy

Last updated: August 1, 2026

This policy applies to purchases from Whiskers & Whimsy online and, where applicable, at our Calgary studio.

MOST SALES ARE FINAL

We carefully select our products and are happy to help you choose before you buy. Unless required by law or expressly approved by us, we do not accept returns or exchanges for change of mind, preference, sizing, or because a cat does not use or enjoy a product.

For health and safety reasons, we cannot accept any pet product that has been opened, used, had its tags removed, had its packaging damaged, or come into contact with an animal. Food, treats, personal-care products, sale items, custom products and special-order items are also final sale.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when it is delivered or collected. If a product is damaged, defective or incorrect, contact us within seven days of delivery or pickup at hello@whiskersandwhimsy.ca or (888) 884-2812.

Please include your order number, a description of the issue and, when practical, clear photographs. We will review the issue and arrange an appropriate remedy, which may include replacement, repair or refund.

This seven-day reporting request helps us resolve problems promptly. It does not limit any rights or remedies that cannot be excluded under applicable law.

ORDER CANCELLATIONS

Orders may be cancelled before fulfillment. Contact us as soon as possible at hello@whiskersandwhimsy.ca or (888) 884-2812. Once an order has been fulfilled, shipped or collected, it can no longer be cancelled.

If an eligible order is cancelled before fulfillment, the payment will be refunded to the original payment method.

APPROVED RETURNS

Do not send or bring back a product without contacting us first. If we approve a return, we will provide instructions and the applicable return location. Products returned without prior approval will not be accepted.

Unless the return results from our error or a damaged or defective product, original shipping charges are not refundable and the customer is responsible for return shipping costs.

GIFT CARDS

Gift cards are final sale and cannot be returned, refunded or exchanged for cash, except where required by law. They do not expire and no inactivity fees apply. Any unused balance remains available, and a gift card may be used as partial payment for a purchase that exceeds its balance. Please treat gift cards like cash, as lost or stolen cards may not be replaceable.

REFUNDS

We will notify you after we have reviewed an approved return or cancellation. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed a refund, contact us at hello@whiskersandwhimsy.ca.

CONTACT

Whiskers and Whimsy Inc.
1859 17th Avenue SW
Calgary, Alberta T2T 5W3
Canada

Email: hello@whiskersandwhimsy.ca
Phone: (888) 884-2812